FAQ 2018-08-31T22:53:43+08:00

FAQs

FAQs For Company

Q: How is ScenFree brand?
ScenFree is famous Top brand Healthcare Electronics manufacturer of China, has:

– 8 years: Purifier manufacturer experience.

– 4 years: Smartphone Gimbal Stabilizer/Action Camera Stabilizer

– 15000 square meters factory

– 2 year warranty

Q: What Certifications do you have?
ISO9001, CE, ROHS, FCC, TUV, SGS certifications etc. 100% quality check and durable testing before each of shipment.

Q: What is Scenfree products warranty?
3 year warranty (freely) for all ScenFree standard products.
Lifetime maintenance will be provided after the 3 year warranty period expires.

Q: What is your Payment methods?
Accept payment via T/T (Bank transfer), Western Union, Alibaba Trade Assurance and PayPal;
Accept L/C at sight (bulk order).

Q: How long is your production time?
3 working days for sample order;
7-10 working days for bulk order.

Q: What is the Shipping Way:?
20-30 days by sea to your nearest seaport
2-5 days by air to your nearest airport
3-5 days by express to your doorstep

FAQs for products

Q: What kind of solutions you can provide?
Support all kinds healthcare products, smartphone gimbal stabilizer, purifiers, diffusers, humidifiers, fresheners, other health solution electronics.

Q: Is it possible to customization for special orders?
Yes,

Q: Do you provide installation service?

We have finished installation before ship, all parts come with the wiring & cables.
Based on the user manual, It will be very easy for daily usages.

Q: Can we do the sole agent for your products

Yes all Scenfree products are sole patent design so we can authorize to be sole agent for specific markets.